For your safety, never use e-mail to send us (or anyone) information about your credit card or your checking or savings account or password.

Billing Cycle
Billing occurs on the first of every month (except when the 1st falls on a federal holiday, then it occurs on the next weekday). Your bill is due before the 15th of each month.

Invoices
Invoices are sent by e-mail to every subscriber. All subscribers are responsible for retrieving their "e-bill" from their e-mail account. In other words, if you don't check your e-mail, you are still responsible for paying your bill on time. A paper invoice can be sent via postal mail for an additional $1 per month.

Payment Options

Checks -- Checks can be delivered in person to our Victoria Place (3144 broadway suite C5) or Crescent City office or mailed to our P.O. Box. Payments should not be mailed to our Victoria Place address.

Northcoast Internet, Inc.
P.O. Box 4983
Eureka, CA 95502-1285

Cash -- Payment in cash can be made by visiting our Victoria Place office in Eureka. We are located next to Mailboxes, Etc.

Credit Card -- Payment with a credit card can be done by automatic withdrawal (see below), or by bringing your credit card and I.D. to our Victoria Place office in Eureka. We are located next to Maliboxes, Etc.

Automatic Withdrawal -- We can automatically bill your credit card or do direct withdrawal from your checking account.

Credit cards are automatically billed on the 1st of each month (or on the nearest business day). The monthly e-mail invoice will indicate that the amount was charged to the card, or will indicate if there was a problem with the card. Remember to contact our billing office if your card number or expiration date changes.

To activate withdrawal from a checking, visit our office to fill out the appropriate form. Bring a voided check so that we can determine the proper bank routing information. The withdrawal will begin one month after you request this service. There is an additional $25 charge if you have insufficient funds at the time of withdrawal.

Overdue Accounts
Overdue accounts are suspended for non-payment soon after the 15th of each month. Suspended accounts are held for 30 days, then cancelled if not brought current. If your account is cancelled, you must re-signup and pay the standard setup fee to re-establish service.

Closing Accounts
The Account Holder may terminate, in writing, Account Holder's access at any time. Account Holder's only right with respect to any dissatisfaction with (i) any term in the Agreement or practice of Northcoast Internet, Inc. in operating the Northcoast Internet, Inc.'s Internet access, (ii) content available through the Northcoast Internet, Inc.'s Internet access or change therein, or (iii) change in the amount or type of fees charged in connection with the Northcoast Internet, Inc.'s Internet access, is to terminate Account Holder's access account by delivering written notice to Northcoast Internet, Inc. (in person, or via postal mail, or via email to cancel@northcoast.com) which will be effective the day Northcoast Internet, Inc. receives notification of termination or at such specified future date as may be acceptable to Northcoast Internet, Inc

[Top]