New Dialer Instructions

Follow these instructions to create a new dialup connection profile.

Simply follow the directions below. If you need any assistance with this upgrade, please call our support hotline Monday through Friday 9AM-11PM.

Thanks for choosing Northcoast Internet as your ISP!

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UPGRADE INSTRUCTIONS / NUMBER LIST

There are 3 basic steps to perform for this upgrade. You will only need to perform these steps once. Specific steps are shown below the access number list.

Step One-create a new dialer with the new dialup number. Choose the number from the list below that is a local (toll-free) call for you.

Step Two-in the new dialer, extend your dialup username to be 'username@northcoast.com' instead of just 'username'. Requiring the domain extension with your dialup connection allows us to provide more efficient service.

Step Three-disable DNS in the network control panel, and set the dialup networking properties to be "Server Assigned DNS" (the DNS config is correctly assigned when you dialup up to the new system, so they are not needed on the customer end at all).

The new numbers are listed here. Please be sure that the number you choose is a local, toll-free call for you. NORTHCOAST INTERNET DOES NOT ACCEPT RESPONSIBILITY FOR ANY PHONE CHARGES AND WILL NOT REIMBURSE OR ISSUE CREDIT TO CUSTOMERS WHO ACCESS OUR INTERNET SERVICES USING THE INCORRECT DIAL-UP NUMBER.

MACINTOSH USERS: Please call if you need assistance in interpreting these instructions for MAC. We are not ignoring you, it's just that there are too many MAC dialer types to list instructions for.

DELETE THE EXISTING DIALER ICON (WIN95/98)
1) Double-click on the "My Computer" ICON on your desktop
2) Double-click on the "Dialup Networking" ICON
3) Right-click on the existing "Northcoast Internet" dialup connection ICON and choose "Delete"

CREATE A NEW DIALER (WIN 95/98)
1) Doule-click on the "My Computer" ICON on your desktop
2) Double-click on "Dialup Networking"
3) Choose "Make New Connection" (wizard appears)
4) Name the connection "Northcoast Internet" (click "next")
5) Choose or accept modem (click "next")
6) Enter correct phone number from list above (click "next")
7) Click "Finish"
8) Right-Click on your new connection ICON and choose "Properties"
9) Ensure that only "enable software compression" and "TCP IP" are checked
10) Click "Okay"
11) Double-click on your new connection ICON
12) Enter your username@northcoast.com and your password, and click "Connect"
13) Making a connection ensures that these settings will stay in the dialer for the next use.

NETWORK CONTROL PANEL / DNS SETTINGS (WIN95/98)
1) Click on "Start", "Settings", "Control Panel"
2) Double-click on the "Network" ICON
3) Choose the "Configuration" tab at the top of the Dialogue box
4) In the "Network Components Installed" window, highlight the "TCP/IP" ICON, then click on the "Properties" button
5) Click the "DNS Configuration" tab
6) If "Disable DNS" is already chosen, then you do not need to make changes. Click "cancel", then click "cancel" again, and close the Control Panel window
7) If "Disable DNS" is NOT chosen, then choose it. Click "Okay", then click "Okay" again. DNS is disabled once you reboot your computer. In some cases, you may be asked to insert your Windows CD. Close the Control Panel window.

You are now ready to take advantage of one of California's fastest, most reliable dialup networks! We hope you continue to enjoy your Northcoast Internet access. Thanks for choosing us as your ISP!

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