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 | Technical Support Options- Dial-up Account Booklet |  |
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| Northcoast Internet provides technical support to Northcoast customers which is limited to assisting you in the installation of our Netscape Navigator browser, configuration of popular browsers for access, diagnosing connection problems, and solving web page access problems for domains hosted by NCI. Please call or send e-mail to:
NCI Technical Support is available according to the following schedule:
In some cases, support provided over the phone will not resolve the problem. When this happens, the customer may bring the computer, complete with modem and power cables to NCI for in-shop service at our Arcata office (at 686 F Street, look for the "Tidepool Internet" sign, Tidepool is our affiliate). This service is only offered in Arcata. To bring your computer to NCI, you will need a trouble ticket number from a NCI Support Representative -- call first. Please bring all requested components and you ticket number with you to drop off your machine. NCI will advise you, via a telephone call, of the status of your computer within 24 hour of receipt. NCI cannot guarantee that your problem will be resolved nor that a job will be completed in less than 24 hours. NCI in-shop support is limited to configuration of web browsing software and related system settings. NCI does not sell, install, or service computer hardware. NCI in-shop support is free, on a one-time basis, to NCI customers using the NCI Software with a trouble ticket. NCI will perform in-shop service on other Internet software for a fee of $20 per hour (one hour minimum). Prior to bringing your computer to NCI, make sure that you have backed up your hard drive. NCI disclaims all liability for harm to your data, software, or hardware while performing in-shop technical support. In addition, by appointment only, we can perform in-home service (in the Arcata-Eureka-Fortuna area only) for a fee of $75 per hour (one hour minimum, paid in advance). Prices are subject to change, without notice. NCI reserves the right to refuse technical support to abusive customers or those who repeatedly reconfigure or rebuild their computers.
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