This online invoicing and payment portal is available to you through our partnership with Billtrust. It provides you with a convenient way to view and pay your bills online. Below are some frequently asked questions to help you decide if you’d like to use this service and how to get started.

You can also contact our credit department directly using the blue buttons at the top of this page.

I'm a current customer with a Billtrust account, but not a North Coast website account. What do I do to access my invoices and payments?

Simply click here to register! You'll need your North Coast account number.

How much does it cost?

This service is provided as a convenience to our customers at no additional charge. And because you won't need to spend time opening, sorting, filing and shredding paper documents, it will likely save you time and money.

Will my paper bills still be mailed to me?

Your paper bills will no longer be mailed to you. If you would like a paper copy, you can easily print it out from the portal.

Can I cancel after I sign up?

You may cancel online invoicing at any time and your bills will be mailed to you during the next billing cycle. Simply call our Credit Department at 253-981-6740 or email 997-creditcenter@ncelec.com.

Can I make a payment through this portal?

Yes. This service allows you to pay online with a bank account.

Can I cancel a payment?

Scheduled payments can be canceled prior to processing. To view all scheduled payments, click on the "Payment History" tab within Invoice Gateway. To cancel a payment, simply click the "Cancel" text to the right of the scheduled payment.

Is my payment account information safe?

We protect your information with the highest level of encryption available. You can be assured that your information is safe. The website is PCI Level 1 Compliant and SSAE 16 Certified. They are the most stringent certifications to ensure your data is secure.

How will I know when I have a new bill?

You will receive a notification via email that a new bill is available.

Will my bills look the same online?

Your online bills will be an exact replica of the bills you are used to getting in the mail.

Can I easily print and save my bills?

We use the industry standard PDF format for storing and displaying billing documents, which makes it very easy to print or save your bills to your computer.

Can I see bills based on a specific date range?

You can set custom date range filters by clicking on the drop down arrow next to the date column that you want to filter by. Select from a predefined list of days or define your own custom range to filter your bills.

How are my bills organized?

All new unpaid bills will be listed in the Open tab. Once you have made a payment in full against a bill, you can move them to the Closed tab. There's also an option in the Settings tab that will automatically mark bills as closed once they are paid in full so you don't have to manually close them.

Can I print or download multiple bills at one time?

Yes, just click the box next to each item and click the Print or Download button. It will group all the bills together to allow for easy printing and downloading.

Can I download my bills into my accounting software?

Yes. If your accounting software is QuickBooks, Viewpoint, Forefront (from Dexter + Chaney), Peachtree, or Timberline, you can import this data directly into your accounting system. Within the portal, check the boxes next to the bills you want to download. Then click the "Download" button and follow the instructions. You can also export a CSV file that is Microsoft Excel compatible.

How can I sort the information I see?

You can sort the items displayed by clicking on the column title and then selecting the method of sorting you prefer.

How can I search for a specific bill?

By clicking on the drop down arrow next to the column you want to search from, you can now enter in your search criteria to filter your view.