Track & Trace

Ready to help streamline your operations?

Our Track & Trace service ensures you get real-time insight and visibility into the whereabouts of your shipments at every stage of the journey. From the moment you place an order to the moment the material is delivered: our tracking services provide accurate shipment information right at your fingertips. Whether you are managing a small business or large-scale operations, our services can be tailored to meet your needs.

Keep track of when your orders will be delivered with Delivery Notifications

Questions to consider:

• Would a visual overview of your orders be helpful?
• Do you ever need to reschedule orders? How often do you call your Inside Sales Representative (ISR) to reschedule orders?
• How do you keep track of your backorders?
• How often do you call your ISR for updates on an order?

The solutions for you

If you find yourself in any of these scenarios - we’ve got the solution for you! Our Track & Trace services offer different ways for you to visualize the information that you might be looking for. After placing an order, navigate to the Active Shipments widget, the Order Calendar, set yourself up for notifications, or use all three if that best suits your needs.

Click one of the icons below to find out what each solution can provide to your business.

Tired of waiting around on when your material will be delivered? Whether you work in an office or work remote or on site, our notifications let you know exactly when you will receive your deliveries. Sign up today and receive real-time delivery notifications, by text, email or both on all your shipments. You have full control over how you want to receive them.

Main Benefits

• Know exactly when you will receive deliveries
• Customizable setup for notifications
• Choose who to sign up, office, employees at the job site, or both?

There are 4 types of notifications that you can sign up for:

On your Account Dashboard, you can add a widget or navigate directly to your Active Shipments overview. This will show you the orders picked up at the warehouse, orders on their way with an ETA and items that have been delivered.

Main Benefits

• Quick overview of your shipped orders
• Real-time status updates
• Easy to navigate and click into orders
• Once delivered, click on the order for proof of deliveries with signature and photo!

Where to access Active Shipments:

1. Go to your Account Dashboard > Order Management > Orders and Quotes.

2. Customize your dashboard by adding the "Open Orders and Quotes" widgets so you can find them even faster:

• Click "Add Tile"
• "Customize Your Dashboard" pop-up screen will appear
• Turn on "Active Shipments" options

This is an interactive calendar that provides a view of the order status for the entire customer job.

Main Benefits

• Easy overview of all orders
• Quickly access order details
• See potentially delayed orders
• Color-coded based on order status

Where to access the Order Calendar:

1. Go to your Account Dashboard > Order Management > Order Calendar.

2. Customize your dashboard by adding the "Order Calendar" widget so you can find them even faster:

• Click "Add Tile"
• "Customize Your Dashboard" pop-up screen will appear
• Turn on "Week view" option

Ready to Sign Up?

Fill out and submit the form below to get started.