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Terms and
Conditions
1. PROGRAM DESCRIPTION. North Coast Electric Company (the
“Company”) values its customers and has committed to certain customer service
guarantees through a program called Deliver on the Promise (the “Program”). Specifically,
the Company guarantees that: (1) customer orders will be 100% accurate; (2) when
a customer with a Company account returns resalable stock material, a credit
will be posted to the customer’s account by the end of the next business day;
(3) items on the Company’s Top 500 Product list, a copy of which is available
upon request, will never be out of stock; and (4) call ahead “will call” orders
will be ready in 25 minutes or less (collectively, the “Customer Service
Guarantees”).
THE
FOREGOING NOTWITHSTANDING, THE COMPANY’S PRODUCTS AND SERVICES ARE SUBJECT TO,
AND GOVERNED EXCLUSIVELY BY, ITS TERMS AND CONDITIONS OF SALE, WHICH ARE
INCORPORATED HEREIN AND AVAILABLE AT: https://www.northcoast.com/about/terms. EXCEPT FOR THE LIMITED CREDIT PROVIDED FOR
UNDER THIS PROGRAM, ALL OTHER AND/OR CONFLICTING TERMS ARE REJECTED, VOID, AND
OF NO FORCE OR EFFECT. THESE TERMS AND CONDITIONS DO NOT AFFECT ANY
MANUFACTURER’S WARRANTY OR REQUIREMENTS, LIMITATIONS, OR RESTRICTIONS, WHICH
MAY VARY BY PRODUCT OR SERVICE.
2. AWARD OF CREDIT. If the Company does not meet one or
more of the Customer Service Guarantees in fulfilling an order, the customer
may request a $25 Customer Service Guarantee Credit (the “Credit”) by visiting https://www.northcoast.com/services/services/dotp. All requests for
Credit must be made within thirty days from the date of the corresponding
order.
The
Credit may be used to offset an outstanding account balance or on a single future
order. When used toward a future order, the entire Credit must be used, and any
remaining balance will not be refunded. The Credit must be redeemed within one
year from the date it is issued. Customers are only eligible to receive a
single $25 Credit per order, even if there is more than one Customer Service
Guarantee that the Company does not meet.
3. PROGRAM ELIGIBILITY: The Company’s customers in Alaska,
Arizona, Idaho, Montana, Washington, and Oregon are eligible to receive Credit
under the Program. The Company’s officers, directors, and employees are
ineligible for the Program. The Program is subject to all applicable federal,
state, and local laws and regulations and is void where prohibited or
restricted.
4. COMPANY’S DISCRETION. The Company may limit or refuse
requests for Credit in the event of a local, regional, or national emergency,
fraud, abuse of privileges, or violations of these Terms and Conditions, as
determined in the Company’s sole discretion.
5. RIGHT TO MODIFY OR CANCEL: The invalidity or unenforceability of any provision of these Terms and
Conditions will not affect the validity or enforceability of any other
provision. In the event any provision is found invalid or unenforceable, these Terms
and Conditions will otherwise remain in effect in accordance with their terms
as if the invalid or unenforceable provision was never included. The Company’s failure
to enforce any provision of these Terms and Conditions does not constitute a
waiver of that provision. The Company reserves the right to cancel, suspend, or
modify the Program or any part of it, at any time and for any reason.
In the event of an inconsistency between these
Terms and Conditions and any statement contained in any Program-related
materials, these Terms and Conditions will prevail and govern.
